Return and Refund Policy

Last updated: July 23, 2026

At Moosa Oils, we carefully inspect and pack every order. Due to the hygiene and personal-care nature of our products, returns are accepted only under the conditions below.

Return Eligibility

A return request must be made within 7 days of delivery. To qualify for a return:

• The product must be unused, unopened and in its original packaging.
• The seal, label and packaging must not be damaged.
• Proof of purchase or order number must be provided.
• Prior approval from Moosa Oils is required before sending an item back.

Opened, used or tested oils cannot be returned or exchanged due to hygiene and safety reasons.

Damaged, Leaking or Incorrect Products

Please inspect your order immediately after delivery. If you receive a damaged, leaking, defective or incorrect product, contact us within 48 hours and provide:

• Order number
• Clear photographs or video of the product
• Photographs of the outer packaging and courier label

After verification, we may offer a replacement or refund.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. If the product is damaged, defective or incorrect, Moosa Oils will provide appropriate return or replacement instructions.

Items sent without prior approval may not be accepted.

Refunds

Approved refunds will be processed after the returned product has been received and inspected. Refunds may take 7–10 working days, depending on the payment method and bank processing time.

Original shipping charges are non-refundable unless the order was incorrect or damaged due to our error.

Order Cancellation

Orders may be cancelled before dispatch by contacting us immediately. Once an order has been dispatched, it cannot be cancelled and will be handled according to this return policy.

Contact: +92 321 2792606
Return Address: Syed Ali Lane, Kamil Street, Mithadar, Napier Quarter, Karachi 74000, Pakistan